FAQs

How do I order? I only open my e-shop for orders once every two weeks. As everything is handmade by me I can only accept a limited amount of orders in order to sew and send everything within a reasonable time frame. My e-shop usually opens on Sunday’s at 6pm Berlin time – I can be fully booked with orders anywhere within the first 10 – 60 minutes of the e-shop opening. If you don’t want to miss out on a shop opening and placing an order please make sure to sign up to my newsletter or keep an eye on the countdown on the homepage of my website for the exact date and time when all items are next available to order.

How do you make your garments? All items are completely designed and handmade to order from scratch by me, if the demands for VDN pieces are rising I will work with local seamstresses.

Is your brand ethical & sustainable? Every garment is designed and handmade to order by me at my home studio here in Berlin. Everything is completely made-to-order and this means I hold absolutely no stock and only start sewing an item once it has actually been ordered. I open my shop once every 2 weeks at the moment and can accept no more than around 14 orders at any one time in order to keep things slow. If you order a piece from me it is unique, made with so much care and love, and very limited in number.

Do you ship worldwide? Yes, each order is sent with a tracked shipping number.

How long do orders take to be made and delivered? I am working without any stock and every piece is made-to-order by me in my home studio in Berlin. The shipping time is max three weeks, depending of the numbers of orders and of the overload of work. You will receive an email from me with the shipping number once your order is sent.

If you have a special event and you would like to receive your order pronto, please send me an e-mail at info@vandernag.com, and I will do my best to make your order a priority.

How should I care for my VDN garments? Due to the delicate nature of my items I recommend all items to be hand washed, hand dried and steam ironed. Please do not bleach or tumble dry your VDN pieces.

How do I order my correct size? VAN DER NAG’s sizing chart has been carefully made taking into consideration different curvy bodies. Please check my sizing guide page before your order anything. If you need help choosing the best fit for you, send me an e-mail at info@vandernag.com.

Do you accept custom orders? I do, but I only offer custom orders from styles on the website with some tweaks: longer or shorter hem or sleeve, a different colour / fabric that I‘ve already used. Please email me to info@vandernag.com with your request and I will get back to you as soon as possible!

Can I return my Custom Order: Customs Orders are not refundable as the item is made especially for you!

Can I return my Made-to-order piece? 

You have the right of withdrawal for any reason and will only have the return shipping fees at your charge. The law allows that the buyer has up to 14 days to do this, counting from the delivery of the product. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. After 14 days, I won’t accept returns. Your enquiries must be sent at info@vandernag.com.

The return or exchange of the article will only be accepted if the article returned is in perfect condition, not used or damaged. I do not accept returns for custom made pieces.

The products are returned at your own cost. It is also possible to send back the product and asking for an adjustment.